Service Level Agreements (SLA)

Different enterprises have different service requirements. To meet these diverse demands, we offer four different service level agreements:

• Upgrade agreement
  An agreement for regular upgrades and basic product information.
• Service agreement - Standard
  A basic agreement with office hour support for customers with standard needs. 
• Service agreement - Advanced
  An agreement with extended support hours and higher priority for customers with higher support requirements.
• Service agreement - Premium
  "24 x 365"-support with top priority and regular managment feedback for customers with very high service demands. 
• Service add-ons
  Yearly healthchecks and operations support.